Dr. Ellis will begin the discussion with how to respond in the event of an adverse event related to patient care and allegations of negligence by a client. Situations like these are difficult for everyone involved, and communication with upset clients can be a challenge. Dr. Ellis will cover common questions, including disclosing a medical error and responding to client demands for reimbursement of fees and payment of subsequent veterinary costs. She also will discuss what to do when a client wages a negative social media campaign and when you should report a potential or actual claim.
Dr. Ellis will highlight some best practices when working with students and volunteers, as this is a common practice in veterinary medicine. She will discuss issues related to training, supervision, and what happens in the case of an adverse accident in which a student or volunteer is involved.
Matt Gilmore will explore the best practices and potential challenges to managing an employee after an injury. He will provide an overview of the injury management process, including best practices for injury investigation, root cause analysis and corrective actions, and return-to-work strategies.
He will present critical milestones in an injury and identify best practices to maintain control using the "corridor of care," a model created by Travelers Insurance, the largest workers' compensation insurance writer.
This presentation will be an interactive discussion using actual claims and case studies from the veterinary field. It will incorporate example forms, checklists, and policies to help you manage professional liability risk and team injuries at your practice.
In this role, Dr. Ellis supports member veterinarians insured thru the PLIT-sponsored program. She regularly speaks with veterinarians and practice managers regarding difficult situations or facing a malpractice claim or license complaint. She and the team of Trust veterinarians also review the professional liability claims submitted through the PLIT program to advise the insurance carrier on standards of veterinary care.
Another primary focus of Dr. Ellis' role is bringing awareness of the most common causes of claims and how to manage risk. She makes visits to veterinary colleges to speak with students and attends and presents at veterinary conferences as part of an educational outreach to help veterinarians avoid malpractice and board complaints, as well as to discuss professional coverages that veterinarians need to protect themselves and their practice. Dr. Ellis identifies claim trends and develops content for PLIT newsletters to keep practices informed on common risks in veterinary practice.
Matt Gilmore.
Matt Gilmore is a Senior Vice President and Regional Leader for the HUB Risk Services Division.In his role, he is charged with staff management, regional service strategy development, consulting to global and national accounts, and supporting corporate operational objectives.He has over 30 years of experience in risk management consulting, including 26 years with a national insurance carrier and a global insurance broker. Before joining HUB, Mr. Gilmore was a Senior Consultant at a global insurance brokerage company and a National Account Consultant and Training Specialist for the largest writer of workers' compensation.Mr. Gilmore’s veterinary experience includes site level and organizational level risk assessments and training for small animal and equine practices.Mr. Gilmore is a member of the American Society of Safety Professionals Greater Chicago Chapter.
