Using Virtual Care to Improve Patient Care and Profitability in Your Practice
VHMA Member Price: $69; Nonmember Price: $99
Practice owners Dr. Fritzler and Dr. Kraabel will share the benefits of virtual care, the process they went through to establish telemedicine in their practices, what worked and didn't work with staff and clients, and how to get buy-in from practice owners, veterinarians, support staff, and pet owners.
2022 VHMA Annual Meeting and Conference
Original Recording
Friday, September 9, 2022
10:30 a.m.-12:00 noon
Credit
CEU1:1.5
Description
Elizabeth Fritzler, DVM, CVPM
Dr. Fritzler attended Oregon State University as an undergraduate and transferred to Washington State University for veterinary school. She graduated with her DVM degree in 1991 and initially was an equine practitioner. She switched to exclusively small animal practice in 1994 and joined Lien Animal Clinic as an associate in 1996. In 1999, she and her husband purchased the practice. For the next 20 years, she served as the Hospital Administrator and CFO while continuing to practice medicine part-time. During that time, the practice grew from 2 ½ doctors to 9 doctors, built a new facility, and greatly expanded the staff and services offered. In 2018, the practice was sold to a corporate consolidator.
Dr. Fritzler earned a Certificate in Veterinary Practice Administration from Purdue University's Veterinary Management Institute in 2006. In 2007, she was recruited to join Veterinary Management Group 14 as a founding member. In 2008, she became board certified in Veterinary Practice Management and was one of a few dozen veterinarians in the world who have also earned the CVPM degree. Dr. Fritzler served for over ten years on the board of directors for the Veterinary Hospital Managers Association (VHMA). In the past, she has also chaired the VHMA's Ethics Committee and served on the CVPM Board of Directors as the DVM representative and VHMA Board Liaison. She is currently the VHMA representative on the AVMA's Practice Education Team and is a member of the Dean's Leadership Council for the Washington State University's College of Veterinary Medicine.
In 2016, Dr. Fritzler and her husband partnered with an associate from Lien to start Cascade Heights Veterinary Center. The practice grew from a startup to a 4 DVM practice in five years. Dr. Fritzler is responsible for much of the practice management at Cascade and occasionally fills in as a relief doctor.
Dr. Fritzler has a special interest in practice finance, budgeting, and ethics and has spoken on these topics at local, state, and national practice management conferences. Both Lien & Cascade have a veterinary student preceptorship program, and she has enjoyed mentoring dozens of veterinary students over the years and speaking with VBMA students at WSU.
Dr. Fritzler and her husband actively support the Allen School for Global Animal Health's program for Rabies Free Africa. Dr. Fritzler is also on the Board of Directors for Vashon Partners in Education and for Seavuria, both of which are non-profits that support education in public schools.
Dr. Fritzler earned a Certificate in Veterinary Practice Administration from Purdue University's Veterinary Management Institute in 2006. In 2007, she was recruited to join Veterinary Management Group 14 as a founding member. In 2008, she became board certified in Veterinary Practice Management and was one of a few dozen veterinarians in the world who have also earned the CVPM degree. Dr. Fritzler served for over ten years on the board of directors for the Veterinary Hospital Managers Association (VHMA). In the past, she has also chaired the VHMA's Ethics Committee and served on the CVPM Board of Directors as the DVM representative and VHMA Board Liaison. She is currently the VHMA representative on the AVMA's Practice Education Team and is a member of the Dean's Leadership Council for the Washington State University's College of Veterinary Medicine.
In 2016, Dr. Fritzler and her husband partnered with an associate from Lien to start Cascade Heights Veterinary Center. The practice grew from a startup to a 4 DVM practice in five years. Dr. Fritzler is responsible for much of the practice management at Cascade and occasionally fills in as a relief doctor.
Dr. Fritzler has a special interest in practice finance, budgeting, and ethics and has spoken on these topics at local, state, and national practice management conferences. Both Lien & Cascade have a veterinary student preceptorship program, and she has enjoyed mentoring dozens of veterinary students over the years and speaking with VBMA students at WSU.
Dr. Fritzler and her husband actively support the Allen School for Global Animal Health's program for Rabies Free Africa. Dr. Fritzler is also on the Board of Directors for Vashon Partners in Education and for Seavuria, both of which are non-profits that support education in public schools.
Timothy Kraabel, DVM, DABVP
Dr. Kraabel attended Washington State University as an undergraduate and graduated from WSU's College of Veterinary Medicine with his DVM degree in 1989. He then completed an internship at The Animal Hospital of Pittsford in Rochester, New York. In the fall of 1990, he joined Lien Animal Clinic as an associate veterinarian. In 1999, he purchased Lien Animal Clinic with his wife, Dr. Elizabeth Fritzler. Dr. Kraabel served as the medical director of Lien for over 20 years and oversaw the practice's growth from a 2 ½ doctor practice grossing around $1 million a year to a 9-doctor practice that grossed nearly $6 million a year. In 2018, Lien Animal Clinic was sold to a corporate consolidator. Dr. Kraabel stayed on as the medical director for 3 years following the sale and recently left that position to pursue other interests.
In 2016, Dr. Kraabel and his wife partnered with an associate from Lien to start up Cascade Heights Veterinary Center in White Center. Dr. Kraabel currently works periodically as a relief doctor at Cascade & Lien Animal Clinic and mentors his son, Geoffrey Kraabel, who is a 2019 WSU graduate and associate veterinarian at the practice.
Dr. Kraabel earned a Certificate in Veterinary Practice Administration from Purdue University's Veterinary Management Institute in 2007. Dr. Kraabel became a Diplomate of the American Board of Veterinary Practitioners, certified in Canine and Feline Practice, in 2011, and is currently the only veterinarian in Seattle boarded in Canine and Feline Practice. Dr. Kraabel was a member of ABVP's council of Regents from 2013-to 2020, serving as the president of ABVP in 2018-to 2019. He has been an adjunct professor for WSU's College of Veterinary Medicine and has mentored senior veterinary students during their preceptorships at Lien Animal Clinic for many years.
In 2019, Dr. Kraabel began introducing telemedicine at Lien Animal Clinic to better communicate with the owners of surgical patients and hospitalized pets. During the pandemic, he expanded the use of telemedicine at Lien and practiced full-time entirely remotely for an 8-month period. Since that time, he has spoken with many practice owners about how to best introduce and utilize telemedicine in their practices.
In 2016, Dr. Kraabel and his wife partnered with an associate from Lien to start up Cascade Heights Veterinary Center in White Center. Dr. Kraabel currently works periodically as a relief doctor at Cascade & Lien Animal Clinic and mentors his son, Geoffrey Kraabel, who is a 2019 WSU graduate and associate veterinarian at the practice.
Dr. Kraabel earned a Certificate in Veterinary Practice Administration from Purdue University's Veterinary Management Institute in 2007. Dr. Kraabel became a Diplomate of the American Board of Veterinary Practitioners, certified in Canine and Feline Practice, in 2011, and is currently the only veterinarian in Seattle boarded in Canine and Feline Practice. Dr. Kraabel was a member of ABVP's council of Regents from 2013-to 2020, serving as the president of ABVP in 2018-to 2019. He has been an adjunct professor for WSU's College of Veterinary Medicine and has mentored senior veterinary students during their preceptorships at Lien Animal Clinic for many years.
In 2019, Dr. Kraabel began introducing telemedicine at Lien Animal Clinic to better communicate with the owners of surgical patients and hospitalized pets. During the pandemic, he expanded the use of telemedicine at Lien and practiced full-time entirely remotely for an 8-month period. Since that time, he has spoken with many practice owners about how to best introduce and utilize telemedicine in their practices.
