Attendees will better understand how to onboard new team members through better support and transparent communication. Kristine and Paula will also provide tips to troubleshoot appointment scheduling while short-staffed.
Speakers: Kristine McCormick, CVPM, SHRM-SCP and Paula Ferguson
Kristine McCormick
Kristine has been in the veterinary industry for 21 years. She has been a kennel assistant, veterinary assistant, receptionist, practice manager, and practice owner. She earned her CVPM certification in 2013 and obtained her SHRM-SCP credential in 2016. After selling both animal hospitals she co-owned, she started her small business consulting firm.
Paula Ferguson
Paula Ferguson, a Journalism BA graduate from the University of Central Florida in 2006, has dedicated 17 years to the veterinary field, transitioning from veterinary technician to leadership roles and eventually practice management. Her commitment to communication, the power of positivity, team culture, and conflict resolution lead her to her most recent endeavor, becoming co-owner of McCormick and Ferguson Consulting.
