We have all had that one team member who seems to effortlessly connect with clients and actively works towards resolving their issues. But can these qualities be nurtured and developed?

According to guest speaker Kim Delaney, CVPM, many of these qualities can indeed be learned. It's crucial to recognize that while our staff needs attention, clients are also essential for our business to thrive. The concept of the "customer is always right" may not always hold true, but we are aware that establishing strong relationships with clients is vital to ensuring their satisfaction with the quality of care we offer.

This audio podcast series features insightful commentary and discussions facilitated by practice managers who have tackled real-life management issues…the ones keeping them up at night! The issues are topical, relevant, and universally shared by other managers. Tune into these engaging and educational presentations and find guidance, inspiration, and support.

Produced monthly by VHMA, hosted by Debbie Hill, CVPM, SPHR, SHRM-SCP, these podcasts will expose listeners to new ideas and practical strategies and solutions that managers---relying on their expertise, experience, and creativity--have adopted to move the practice forward.

To listen, visit the VHMA website or wherever you listen to podcasts.