This episodes' topic revolves around a recurring issue that often arises within our staff. While our team members undoubtedly have a deep love for animals, they may not always exhibit the same level of understanding towards the families of these pets. This could lead to them making snarky comments, not only causing harm to the client but also establishing a negative atmosphere within our practice that can influence other team members. As a solution, it is imperative that we take proactive measures to foster a more client-friendly environment.
Grace Ursery, an experienced manager from CA who is an RVT (Registered Veterinary Technician) and CVPM (Certified Veterinary Practice Manager), sheds light on some common frustrations and offers guidance on how we can improve our communication and ensure accountability when it comes to passing judgment. It is important to recognize that we are not always aware of the full extent of someone's situation. By embracing empathy, we can build stronger relationships with our clients and ultimately create a more understanding and supportive team.
This audio podcast series features insightful commentary and discussions facilitated by practice managers who have tackled real-life management issues…the ones keeping them up at night! The issues are topical, relevant, and universally shared by other managers. Tune into these engaging and educational presentations and find guidance, inspiration, and support.
Produced monthly by VHMA, hosted by Debbie Hill, CVPM, SPHR, SHRM-SCP, these podcasts will expose listeners to new ideas and practical strategies and solutions that managers---relying on their expertise, experience, and creativity--have adopted to move the practice forward.
To listen, visit the VHMA website or wherever you listen to podcasts.
Original Post
September 15, 2023
