While financial considerations usually dominate goal setting at the start of a new year, managers should also consider setting goals to improve their businesses' reputation. There are internal strategies that can maximize the strengths of a practice. Client care and efficiency go a long way in improving how the practice is perceived. It can be easy for a team to spiral after a negative review, which causes us to lose sight of the positive ones.
Guest Alex Brannon, CVPM, Director of Operations at Lafayette Veterinary Hospital in Lafayette, LA, highlights how communication allows us to build a solid and positive professional image and reputation in the community.
This audio podcast series features insightful commentary and discussions facilitated by practice managers who have tackled real-life management issues…the ones keeping them up at night! The issues are topical, relevant, and universally shared by other managers. Tune into these engaging and educational presentations and find guidance, inspiration, and support.
Produced monthly by VHMA, hosted by Debbie Hill, CVPM, SPHR, SHRM-SCP, these podcasts will expose listeners to new ideas and practical strategies and solutions that managers---relying on their expertise, experience, and creativity--have adopted to move the practice forward.
Original Post
January 4, 2024
