In this episode, we delve into the topic of emotional intelligence, a term that is often misconstrued and misinterpreted. It goes beyond raw intellect and plays a crucial role in how we navigate relationships and environments. In the veterinary world, where providing the best possible care for patients and serving clients is of utmost importance, understanding the concept of emotional intelligence is essential.

Guest speaker Rob Best, an experienced CVPM with a background in Business and Organizational Communication, joins us to discuss the landscape of emotional intelligence. We break down its five components, which serve as valuable tools for navigating interpersonal dynamics. From acknowledging the need for certainty in our brains to managing our behaviors in high-stress situations, Rob sheds light on the impact emotional intelligence has on all aspects of veterinary practice management.

But it is not enough to simply recognize the importance of emotional intelligence; it is crucial to nurture and cultivate it. Rob highlights the leadership's crucial role in fostering emotional intelligence within teams and emphasizes the power of making deliberate decisions and providing ongoing training.

Throughout the discussion, Rob shares practical strategies for enhancing emotional intelligence, such as self-awareness exercises, using visual reminders, and practicing grace, both towards us and others. So, whether you are an experienced practice manager or just beginning your journey in leadership, join us as we uncover the transformative power of emotional intelligence in veterinary practice.

This audio podcast series features insightful commentary and discussions facilitated by practice managers who have tackled real-life management issues…the ones keeping them up at night! The issues are topical, relevant, and universally shared by other managers. Tune into these engaging and educational presentations and find guidance, inspiration, and support.

Produced monthly by VHMA, hosted by Debbie Hill, CVPM, SPHR, SHRM-SCP, these podcasts will expose listeners to new ideas and practical strategies and solutions that managers---relying on their expertise, experience, and creativity--have adopted to move the practice forward.

To listen, visit the VHMA website or wherever you listen to podcasts.

Original Recording:

April 17, 2024