This podcast episode dives into the topic of open-book management. It explores how sharing the financial side of the practice with all team members, even the "non-numbers" people, can lead to greater engagement, accountability, and success.
Podcast guest Kristen Norris, CVPM, CPACO, a seasoned manager with 14 years of experience in veterinary practice, is enthusiastic about creating a work environment where team members feel empowered and valued. She believes that fostering transparency and open communication about the practice's financial health is key to achieving this goal.
Kristen shares her insights into how KPIs can help everyone understand their role in contributing to the practice's success. From posting scoreboards in prominent areas of the practice to integrating financial discussions into daily operations, she offers practical strategies for effectively sharing financial information in a way that resonates with team members. She also highlights the importance of tailoring the information shared to each individual's role and how this approach can lead to increased buy-in and engagement across the team.
This audio podcast series features insightful commentary and discussions facilitated by practice managers who have tackled real-life management issues…the ones keeping them up at night! The issues are topical, relevant, and universally shared by other managers. Tune into these engaging and educational presentations and find guidance, inspiration, and support.
Produced monthly by VHMA, hosted by Debbie Hill, CVPM, SPHR, SHRM-SCP, these podcasts will expose listeners to new ideas and practical strategies and solutions that managers---relying on their expertise, experience, and creativity--have adopted to move the practice forward.
To listen, visit the VHMA website or wherever you listen to podcasts.
Original Post
June 5, 2023
