In today's competitive market, building strong client connections is crucial for veterinary practices to thrive. This program will focus on leveraging data to foster lasting client relationships. Through an analysis of key performance indicators and industry benchmarks from the VHMA Insiders' Insights KPI dashboard, participants will gain valuable insights on how to combat the decline in client visits and implement effective strategies for retention. Attendees will leave with actionable takeaways to improve their practice's client bond and success.
Original Recording
Friday, September 6, 2024
1:45 p.m.-3:15 p.m.
Brittany Yost has worked in the veterinary industry for more than 18 years. She began as a practice manager at a small veterinary clinic and oversaw its evolution from a 1 ½-doctor practice to a 6-doctor facility. Concurrently, she worked as a veterinary business consultant for several industry leaders, including Boehringer Ingelheim, Midwest Veterinary Supply, and Vertical Vet. In 2022, Brittany transitioned her talents to Vetsource, where she currently leads the Vet2Pet Success Team. In addition to her practical experience, Brittany holds a business degree from the Ohio State University and, in 2020, earned the Certified Veterinary Practice Manager designation. Brittany is dedicated to collaborating with veterinary clinics and their teams to ensure their success in the ever-evolving animal healthcare industry.
