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VHMA Podcast: Fun with KPIs
VHMA Member Price: $0; Nonmember Price: $20
In this episode, we dive into an essential topic for all managers—KPIs and the numbers that drive practice success. Financial goals can often be a sensitive subject with the team, with managers sometimes hesitating to address them for fear of being seen as “only caring about money.” However, achieving financial health and efficiency is a team effort; it's not something managers can do alone. In this conversation we explore how to make financial goals meaningful and achievable for every team member and ways to create a sense of shared responsibility.
Our podcast guest is Marian Rowland, CVPM. Marian's journey started at the front desk as a receptionist, where she quickly grew passionate about management. Today she oversees seven veterinary practices as a regional manager. She shares insights on how she uses KPIs to create transparency, engage her teams, and make financial metrics accessible and actionable. From selecting key numbers that matter most to each role to aligning financial goals with patient care, Marian offers practical strategies for turning KPIs into tools for motivation.
Credit
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