In this episode, we chat with Kaitlyn Behling-Mikesell, about enhancing efficiency and team dynamics. We discuss the importance of fresh perspectives, understanding existing procedures, and the role of observation and feedback. Kaitlyn details her successful training program to set expectations and boost employee confidence, and her onboarding system that streamlines HR processes.

We delve into complexities of training, delegation's power in boosting morale, and improving client experiences. Kaitlyn also shares her favorite staff rewards and the use of video tutorials for training. Perfect for veterinary professionals seeking to boost efficiency and work environment!

Produced monthly by VHMA, hosted by Jill Brecklin, CVT, CVPM, these podcasts will expose listeners to new ideas and practical strategies and solutions that managers---relying on their expertise, experience, and creativity--have adopted to move the practice forward.

To listen, visit the VHMA website or wherever you listen to podcasts.