VHMA Manager to Manager Podcast: Coaching Up or Coaching Out
VHMA Member Price: $0; Nonmember Price: $20
Coaching Up or Coaching Out Podcast with Amy Brauns, RVT, CVPM
Credit
CEU1:0.5
Description
Joining us for this episode is Amy Brauns, Practice Manager, RVT at Everhart Veterinary Medicine in Baltimore, Maryland. With nearly two decades of experience, Amy discusses the complexities of "coaching up or coaching out" in veterinary leadership.
She and her team adopted the EOS (Entrepreneurial Operating System) model to address the core issue: most problems stem from people. They use The People Analyzer™ tool to evaluate who truly fits the job. This isn't about forcing people out but about clarity, self-reflection, and helping individuals determine if they're in the right place. Not every fit is right, and that's okay.
We also delve into difficult topics like dealing with long-time team members who are great at their jobs but detrimental to the culture and managing “this isn’t a fit” conversations. Amy shares how their coaching process transforms struggling employees into top performers and enables others to leave on their own terms.
If you've struggled with avoiding hard conversations or retaining someone who no longer fits, this episode is for you. Amy doesn't sugarcoat the process, but the transformation is worth it!
