VHMA Webinar: Enhancing the Curbside Connection, Rebuilding the Client Bond
VHMA Member Price: $0; Nonmember Price: $0
The goal of the veterinary profession is to help pets, but this can be difficult if the practice does not have a connection with clients. The impact of COVID-19 has been far-reaching, resulting in many practices implementing curbside care to protect clients and staff. While the quality of patient care has not been affected, curbside care has challenged the staff’s ability to maintain, nurture, and strengthen client relationships. Reputation management is more critical now than ever. This presentation will present tips and strategies for creating meaningful connections with new and existing clients during limited face-to-face interactions. Relying on valuable lessons learned during the pandemic, the presentation will highlight actions participants can adopt to strengthen the practice/client bond.
This presentation pulls highlights and tools from the VHMA/PVU Management Essentials – Reputation Management program to help support your practice's marketing activities.
Original Recording:
Thursday, January 14, 2021
1:00 PM-2:00 PM EST
Credit
CEU1:1.0
Description
Speaker: Sandy Walsh BA, RVT, CVPM
Sandy is a veterinary practice management consultant, instructor, speaker and advisor. With over 35 years of experience in the veterinary field she brings her “in the trenches” experience directly to you. She is dedicated to improving hospital operations through coaching and sharing appropriate practice management techniques to the whole team.
Sandy still works in a small animal practice, is an active member of the VHMA, NAVTA, VetPartners, Sacramento Valley Veterinary Technician Association, the California Veterinary Medical Association and is President of the Sacramento Valley Veterinary Practice Managers Association. She is an instructor for Patterson Veterinary Management University, and a former Hospital Inspector for the California VMB.
