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Working at Communication in a 24/7 Environment Make it Work for Your Team
Member Price: $69; Nonmember Price: $99
Communicating with the many and varied stakeholders in a veterinary setting can, at times, be taxing. If that setting is a hospital or practice that operates 24/7, 365 days a year, the challenges can be formidable. Although managers may think that getting staff on the same page is unachievable, with work, managers can create a climate that fosters effective communication. In this session, participants will learn strategies for bridging communication gaps, improving listening, and developing and implementing plans to strengthen staff connections.
VHMA 2021Annual Meeting and Conference
Original Recording:
Friday, September 10, 2021
1:30 PM-3:00 PM Eastern
Credit
CEU1:1.5
Description
Speaker: Susie Crockett, CVPM
Susie Crockett began her veterinary career as a receptionist in 1999 for a two-facility practice while attending Purdue University. While completing her degree, she went from Receptionist to Office Manager to Practice Manager. Susie graduated from Purdue University in 2006 with a Bachelor’s of Science Degree in Organizational Communication. She has a passion for Human Resources, particularly hiring and staff development.
After relocating to Indianapolis, Susie became the Practice Manager at Eagle Creek Animal Clinic. She quickly became an active participant in the Veterinary Management Association of Indiana (VMAI). Susie joined the Veterinary Hospital Managers Association (VHMA) in 2008. She earned her CVPM designation in 2009. She served on the Membership Committee and was a member of the 2013 Special Education Task Force.
In 2014, Susie took on the position as Human Resource Director at IndyVet Emergency and Specialty Hospital, a 24-hour emergency and referral practice with a team of over 60 members. She also helped oversee their associated general practice, 30th Street Animal Hospital.
Susie now works with Noah's Animal Hospitals, managing two of their general practices and one emergency and specialty center, with 47 staff and 12 doctors.
Susie finds staff development, team involvement, communication, and practice cultures are her favorite areas of Veterinary Management.
After relocating to Indianapolis, Susie became the Practice Manager at Eagle Creek Animal Clinic. She quickly became an active participant in the Veterinary Management Association of Indiana (VMAI). Susie joined the Veterinary Hospital Managers Association (VHMA) in 2008. She earned her CVPM designation in 2009. She served on the Membership Committee and was a member of the 2013 Special Education Task Force.
In 2014, Susie took on the position as Human Resource Director at IndyVet Emergency and Specialty Hospital, a 24-hour emergency and referral practice with a team of over 60 members. She also helped oversee their associated general practice, 30th Street Animal Hospital.
Susie now works with Noah's Animal Hospitals, managing two of their general practices and one emergency and specialty center, with 47 staff and 12 doctors.
Susie finds staff development, team involvement, communication, and practice cultures are her favorite areas of Veterinary Management.
